Boingo Graphics

Subcontracted out to: Atrium Health & Wake Forest

June 2021 – October 2023

Maintained and managed front-end website content across healthcare platforms, ensuring accuracy, consistency, and reliable user-facing functionality
Performed extensive accessibility audits and quality assurance reviews, aligning content with WCAG standards and healthcare compliance requirements prior to AI-assisted workflows
Reviewed and refined copy for clarity, usability, and accessibility, ensuring inclusive and compliant digital experiences for diverse user groups
Implemented SEO strategies using SEMrush, Google Trends, and Google Search Console while maintaining data integrity and structured content practices
Led development and training initiatives for nonprofit organizations, translating technical processes into accessible, user-friendly workflows
Managed ServiceNow tickets and QA processes, identifying errors, inconsistencies, and potential usability or data exposure risks