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CGI Digital
Web Support & WordPress Support Specialist
June 2024 - June 2025
Job Responsibilites:
Supported a high-volume web environment by managing 574+ technical tasks focused on system stability, configuration integrity, and performance optimization
Diagnosed and resolved 197+ issues related to site errors, domain expirations, and performance degradation, minimizing downtime and reducing operational risk
Assisted in 46+ website deployments by validating configurations, domain settings, and launch readiness to ensure stable and secure releases
Leveraged Jira and ServiceNow to manage 1,000+ tracked requests, maintaining organized workflows and consistent issue resolution practices
Analyzed recurring system failures and streamlined processes to improve efficiency, reduce errors, and enhance overall platform resilience
Specially focused on:
Resolved 197+ technical issues, including performance degradation and domain expiration risks
Supported 46+ website launches by validating configurations and ensuring deployment readiness
Utilized Jira and ServiceNow to manage and prioritize high-volume technical workflows
Identified system failures quickly through troubleshooting and pattern recognition
