CASE FILE 002

Web Support Specialist / WordPress Specialist

Classification:
Web Infrastructure & Digital Operations

CGI Digital

June 2024 - June 2025

CASE OVERVIEW

Supported hundreds of small business and municipal websites through WordPress administration, content management, troubleshooting, accessibility improvements, and website maintenance.


Served as a technical liaison between clients, designers, developers, and project stakeholders while ensuring website functionality, performance, and user experience standards were maintained.



Worked extensively with website architecture, domain-related issues, content deployment, CMS management, analytics review, and technical problem resolution.

KEY ACHIEVEMENTS

  • Spearheaded 574+ tasks for Web.com project (65%+ of team output).
  • Resolved 197+ tickets on site resolution, expirations, and performance.
  • Executed 46+ website launches with minimal downtime.
  • Processed 1,000+ tasks in Jira and ServiceNow.
  • Streamlined workflows to eliminate redundancies and improve velocity.

INFRASTRUCTURE EXPOSURE

Black computer monitor icon showing a website or dashboard layout

WordPress CMS

User profile icon with a shield badge, black outline on white background

Website Administration

Black globe icon with latitude and longitude lines on a white background

Web Accessibility

Black line icon of a person at a monitor in front of a server stack, with arrows showing data flow

Content Deployment


Outline of an envelope icon, black on white background

Email Auth, MX records

Black outline clipboard with a rising chart and lines, representing a report or progress dashboard

Analytics Reporting



Line graph with rising data points above four vertical bars

SEO

Security Relevance

• User access management and website permissions

• Content integrity and website governance

• Understanding of website vulnerabilities and maintenance best practices

• Experience identifying broken links, security warnings, and configuration issues

• Exposure to website performance monitoring and platform troubleshooting

• Understanding of web architecture and content management systems

TOOLS & PLATFORMS

Website editor icon with gear, pencil, and text on a browser window

WordPress, Divi

Black outline icon of a paintbrush on a white background

Adobe Photoshop & Illustrator

Black letter "G" on a white background

Google Workspace

Two overlapping speech bubbles, one with text lines, in black outline on white background

Asana

Globe with a gear icon overlaid, suggesting global settings or web configuration

GoDaddy,

Network Solutions,

Wix,

NameCheap,

BlueHost

Black letter G on a white background

Google WorkSpace

Simple black outline of a computer monitor on a white background

Microsoft 365

TOOLS & PLATFORMS

Line icon of a computer screen with a server stack above it and circular arrows on both sides.

DNS

Shield with a padlock icon, indicating security or privacy

SSL/

HTTPS

Black globe icon with latitude and longitude lines on a white background

Domains

Black computer monitor icon with dashboard-style panels on the screen

CMS (Duda)

Envelope icon representing email or message inbox

Email Auth, MX records

Black outline padlock icon on a white background

Site Security

Black line chart with four bars and an upward-trending line graph

Analytics and SEO